MandyTreptow is taking a short break
Reviews
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Karen on Jan 24, 2023
5 out of 5 starsI have an extensive icicle collection and was thrilled to find these. Great piece, maybe more in my future!
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Anna on Nov 27, 2022
5 out of 5 starsStunning necklace and arrived beautifully packaged. Really classic colours and excellent quality.
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Anna on Nov 27, 2022
5 out of 5 starsEven more beautiful in real life than in the pictures. Stunning colours and excellent quality and value.
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Judith on Jan 28, 2022
5 out of 5 starsThe item is really beautiful and met my expectations. My order came very quickly and was excellently packed in its own separate box. Many thanks
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Judith on Jan 28, 2022
5 out of 5 starsThe item is really beautiful and met my expectations. My order came very quickly and was excellently packed in its own separate box. Many thanks
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About Mandy Treptow Glass
Shop members
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Mandy Treptow
Owner
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Buyers are responsible to pay any taxes or charges that result from a purchase from my shop, e.g. import or custom charges.
Shipping
To protect our environment I sometimes reuse packaging material.
Additional policies and FAQs
Personalised/Custom Items/Made to Order Items:
Due to the cost of the material, the time making it and kiln space needed, all personalised, custom items or 'made to order' items have to paid in full prior to making the items and are non-refundabe.
'Made to order' items show photographs of items purchased already. I will make an item to order, matching the original as closely as possible.
Personalised gifts and custom items will be made with the details/information given in the 'Message to Seller' Box during Checkout. It is the buyers responsibility to check this information prior to purchase for correct details and preferred formats. Should the information provided by the buyer prove incorrect after the item is made then the item can be remade at full price payable by the buyer.
Glass Art Items:
Glass Art items should be kept away from sudden temperature changes (i.e. near a heating source and a door/window that is openend frequently), as this can cause the glass to break and is not down to the quality of the glass. I am not responsible if a piece develops faults or cracks after purchase. By purchasing a Glass Art item the buyer agrees to this.
Some Glass Art items may include fixings for the buyer to install the piece onto a wall or elsewhere. Instructions will be supplied. These are the buyers responsibility and I am not liable if the piece breaks during installation. It is the responsibility of the buyer to ensure that adequate fixings are used to hang/fix an item to a wall.
Privacy
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I need this Information:
I need this information for fulfilling your order and the processes involved such as payment and shipping. I also require this information to fulfill my obligations as a business, such as tax payments and similar.
How do I store this information:
I will store this information safely and securely both electronically and on paper as part of running my business. Your information is not shared with anyone, but I may need to disclose this to tax and other authorities as part of my obligations as a business. I may also disclose your address to any shipping providers as part of the order processing. I will not share your information with anyone other than the authorities I am required to by law.
Newsletters and Mailing Lists:
You can opt into my mailing list at https://mandytreptow.com/pages/newsletter-sign-up
I will only email you if you have given explicit consent to do so by signing up to the link above. You can opt out at any time by emailing me at hello [!at] mandytreptow.com.