MandyTreptow

Mandy Treptow Glass

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Buyers bought gifts from this shop and gave them 5-star reviews!

MandyTreptow is taking a short break

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Note from shop owner We are now closed for a short summer break. We will be back again shortly.

Mandy

Note from shop owner

Last updated on Jul 21, 2023

We are now closed for a short summer break. We will be back again shortly.

Mandy

Mandy Treptow

Contact shop owner

Mandy Treptow

Reviews

Average item review
5 out of 5 stars
(172)
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About MandyTreptow

Sales 847
On Etsy since 2007

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About Mandy Treptow Glass

Shop members

  • Mandy Treptow

    Owner

Shop policies

Last updated on November 3, 2018
I create handmade, high quality fused glass items all made in a small studio in Southwest London. Items in my shop are all handmade and original. Therefore colours, patterns or textures can sometimes vary. Please read the policies below before making a purchase. If you have any queries, please contact me.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

I reserve the right to cancel a sale if I have not received payment within 3 days of purchase. I will endevaour to contact you as it could simply be an oversight but if I do not receive a reply within a reasonable time I reserve the right to cancel the sale.

Buyers are responsible to pay any taxes or charges that result from a purchase from my shop, e.g. import or custom charges.

Shipping

Processing and Shipping times for each item can be found on the individual listings. Each item will list separate shipping options, including some upgrades.

To protect our environment I sometimes reuse packaging material.

Additional policies and FAQs

Items listed in my shop may be also listed in other online shops or may be for sale at a stall. I am aiming to update my Etsy page whenever I sell an item listed here as soon as possible and within 24 hours of the sale. In the rare case of an item purchased on Etsy that has been sold at the same time somewhere else I will endeavour to either fully refund the item, offer an alternative or offer to remake the item where possible.

Personalised/Custom Items/Made to Order Items:
Due to the cost of the material, the time making it and kiln space needed, all personalised, custom items or 'made to order' items have to paid in full prior to making the items and are non-refundabe.
'Made to order' items show photographs of items purchased already. I will make an item to order, matching the original as closely as possible.
Personalised gifts and custom items will be made with the details/information given in the 'Message to Seller' Box during Checkout. It is the buyers responsibility to check this information prior to purchase for correct details and preferred formats. Should the information provided by the buyer prove incorrect after the item is made then the item can be remade at full price payable by the buyer.

Glass Art Items:
Glass Art items should be kept away from sudden temperature changes (i.e. near a heating source and a door/window that is openend frequently), as this can cause the glass to break and is not down to the quality of the glass. I am not responsible if a piece develops faults or cracks after purchase. By purchasing a Glass Art item the buyer agrees to this.

Some Glass Art items may include fixings for the buyer to install the piece onto a wall or elsewhere. Instructions will be supplied. These are the buyers responsibility and I am not liable if the piece breaks during installation. It is the responsibility of the buyer to ensure that adequate fixings are used to hang/fix an item to a wall.

Privacy

Information I collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I need this Information:
I need this information for fulfilling your order and the processes involved such as payment and shipping. I also require this information to fulfill my obligations as a business, such as tax payments and similar.

How do I store this information:
I will store this information safely and securely both electronically and on paper as part of running my business. Your information is not shared with anyone, but I may need to disclose this to tax and other authorities as part of my obligations as a business. I may also disclose your address to any shipping providers as part of the order processing. I will not share your information with anyone other than the authorities I am required to by law.

Newsletters and Mailing Lists:
You can opt into my mailing list at https://mandytreptow.com/pages/newsletter-sign-up
I will only email you if you have given explicit consent to do so by signing up to the link above. You can opt out at any time by emailing me at hello [!at] mandytreptow.com.
See this Seller Handbook article for a sample privacy policy you can customize for your shop.